Support Center

To create a Bissnex account, click the "Sign Up" button on the top right corner of any page. Enter your email address, create a strong password, and agree to our Terms of Service. You will receive a verification email — click the link to activate your account. For enhanced security, we recommend completing KYC verification after registration to unlock full trading and withdrawal capabilities.

After logging in, navigate to "Wallet" and select "Deposit." Choose the cryptocurrency you wish to deposit and copy the provided deposit address. Send your funds from an external wallet to this address. Always verify the network type matches (e.g., ERC-20, TRC-20) before sending. Most deposits require a certain number of network confirmations before the funds appear in your account, typically 1-6 confirmations depending on the asset.

Bissnex uses a tiered fee structure based on your 30-day trading volume. The base maker fee starts at 0.10% and the base taker fee starts at 0.10%. As your trading volume increases, fees decrease progressively. VIP users can enjoy fees as low as 0.02% for makers and 0.04% for takers. Visit our Fee Schedule page for a complete breakdown of all trading tiers and associated benefits.

To enable two-factor authentication, go to "Account Settings" and select "Security." Click "Enable 2FA" and scan the QR code using Google Authenticator or a compatible authenticator app. Enter the 6-digit code from the app to confirm setup. We strongly recommend enabling 2FA for all accounts — it significantly enhances security by requiring a second verification step for logins, withdrawals, and sensitive operations.

Go to "Wallet" and select "Withdraw." Choose the cryptocurrency you want to withdraw, enter the destination wallet address, and specify the amount. Double-check the address and network before confirming. Withdrawals require 2FA verification and may be subject to a security hold period for large amounts. Processing times vary by cryptocurrency but typically complete within 30 minutes after approval.

Bissnex API rate limits vary by endpoint type. The default REST API limit is 1200 requests per minute per IP address. WebSocket connections are limited to 5 simultaneous connections per user. Order placement endpoints have a separate limit of 100 orders per 10 seconds. If you exceed the rate limit, you will receive a 429 status code. Enterprise and high-volume users can request increased limits by contacting our support team.